Business Driven Prioritization of Service Incidents-Reference-Cited by-同舟云学术

Business Driven Prioritization of Service Incidents

Published:2004 Issue: Volume: Page:64-75
ISSN:0302-9743
Container-title:Utility Computing
language:
Short-container-title:

Author:

Bartolini Claudio,Sallé Mathias

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/978-3-540-30184-4_6

Reference7 articles.

1. Sallé, M.: IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on Utility Computing. HP Labs Technical Report HPL-2004-98 (2004)

2. IT Governance Institute (ITGI), Control Objectives for Information and related Technology (CobiT) 3rd edn. Information Systems Audit and Control Association (2002)

3. Office of Government Commerce (OGC) (ed.) The IT Infrastructure Library (ITIL) The Stationary Office, Norwich, UK (2000)

4. Von Neumann, J., Morgenstern, O.: Theory of Games and Economic Behavior. Princeton University Press, Princeton (1944)

5. Lecture Notes in Computer Science;M. Brenner,2002

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