1. Bernus, P., Nemes, L. & Williams, T.J. (Eds.) (1996) Architectures for Enterprise Integration. London: Chapman and Hall
2. Boudreau, M. C. & Robey, D. (1996) Coping with Contradictions in Business Process Engineering. In Information, Technology and People 9(4) MCB University Press. pp 40–57
3. Curtis, B., Hefley, W. E., & Miller, S. (2002) The People Capability Maturity Model — Guidelines for Improving the Workforce Boston: Addison-Wesley
4. Doumeingts, G., Kleinhans, S., Clave, F., Malhene, N., Prevot, B., Ohrensstein, H. & Rojas, H. (1996) Improving the Bid Preparation Process through a Benchmarking Approach: an Industrial case study in 3 French companies (among which 2 SMEs). In Modelling Techniques, Business Process Engineering (BPR) and Benchmarking, International Workshop Proceedings, IFIP WG 5.7, April 18th — 19th, 1996, Bordeaux, France
5. Duimering, P. R., Safayeni, F. & Purdy, L. (1993) Integrated Manufacturing: Redesign the Organization before Implementing Flexible Technology. Sloan Management Review, Summer, 1993, pp47–56