1. Davenport, T.H, S. L. Jarvenpaa, and M.C. Beers, “Improving Knowledge Work Processes”, Sloan Management Review, 37, 4, 1996, 53 - 65.
2. Fahey, L. and L. Prusak, “The Eleven Deadliest Sins of Knowledge Management”, California Management Review, 40, 3, 1998, 265 - 276.
3. Galloway, D., Mapping Work Processes, Milwaukee: ASQC Quality Press, 1994.
4. Horn, R., Mapping Hypertext, Analysis, Linkage, and Display of Knowledge for the Next Generation of On-Line Text and Graphics, Waltham: The Lexington Institute, 1989.
5. Huff, A.(Ed.), Mapping Strategic Thought, New York: Wiley. 1990.