IT Service Management Automation – An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics
Author:
Publisher
Springer Berlin Heidelberg
Link
http://link.springer.com/content/pdf/10.1007/978-3-540-75694-1_19
Reference3 articles.
1. ITIL The Key to Managing IT Services: Service Support Version 2.3 (TSO for OGC) (2000)
2. Information technology — Service management (ISO/IEC 20000)
3. Diao, Y., Keller, A.: Quantifying the complexity of IT service management processes. In: Proceedings of the 17th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, Dublin, Ireland, pp. 61–73 (2006)
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