Translating Customer-Focused Strategic Issues into Operational Processes Through CRM – A Public Sector Approach-Reference-Cited by-同舟云学术

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Translating Customer-Focused Strategic Issues into Operational Processes Through CRM – A Public Sector Approach

Published:2004 Issue: Volume: Page:128-133
ISSN:0302-9743
Container-title:Lecture Notes in Computer Science
language:
Short-container-title:

Author:

Batista Luciano,Kawalek Peter

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/978-3-540-30078-6_22.pdf

Reference15 articles.

1. Harris, S.: Red Tape Carpet. Government Executive 33(12), 48 (2001)

2. Neff, D., Kvandal, S.: Connecting Citizens to Government Online. San Diego Business Journal 22(23), 14 (2001)

3. Starling, G.: Managing The Public Sector, Revised edn. The Dorsey Press, Homewood (1982)

4. SPSS Executive Briefing: Making e-Government a Reality. White Paper EGOVWP-0700 (2000), http://www.spss.com

5. Shine, S.: Building Customer Relationship Management in Government. Accenture Insights, The Government Executive Series, Issue 6 (January 2002), http://www.accenture.com

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. E-Participation and Citizen Relationship Management in Urban Governance;Public Affairs and Administration;2015

2. E-Participation and Citizen Relationship Management in Urban Governance;Advances in Electronic Government, Digital Divide, and Regional Development;2013

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