The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs

Author:

AlQershi NagwanORCID,Mokhtar Sany Sanuri Mohd,Abas Zakaria

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Safety, Risk, Reliability and Quality

Reference106 articles.

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3. Abdulmalek YAN, Mohd MHO (2016) An Empirical study of the effect of strategic planing on Yemeni SME performance. Int J Adv Res 4(8):455–463

4. Abualoush S, Masa’deh R, Bataineh K, Alrowwad A (2018) The role of knowledge management process and intellectual capital as intermediary variables between knowledge management infrastructure and organization performance. Interdiscip J Inf Knowl Manag 13:279–309

5. Agnihotri R, Trainor KJ, Itani OS, Rodriguez M (2017) Examining the role of sales-based CRM technology and social media use on post-sale service behaviors in India. J Bus Res 81:144–154

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