Measuring contact tracing service quality using sentiment analysis: a case study of PeduliLindungi Indonesia-Reference-Cited by-同舟云学术

Measuring contact tracing service quality using sentiment analysis: a case study of PeduliLindungi Indonesia

Published:2023-06-22 Issue: Volume: Page:
ISSN:0033-5177
Container-title:Quality & Quantity
language:en
Short-container-title:Qual Quant

Author:

Wulandari Ratih^ORCID,Hidayanto Achmad Nizar

Funder

Kementerian Pendidikan, Kebudayaan, Riset, dan Teknologi

Publisher

Springer Science and Business Media LLC

Subject

General Social Sciences,Statistics and Probability

Link

https://link.springer.com/content/pdf/10.1007/s11135-023-01695-8.pdf

Reference28 articles.

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4. Duan, W., Cao, Q., Yu, Y., & Levy, S. (2013). Mining online user-generated content: Using sentiment analysis technique to study hotel service quality. Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 3119–3128. https://doi.org/10.1109/HICSS.2013.400

5. Fahmi, S., Purnamawati, L., Shidik, G.F., Muljono, M., Fanani, A.Z.: Sentiment analysis of student review in learning management system based on sastrawi stemmer and SVM-PSO. Proceedings - 2020 International Seminar on Application for Technology of Information and Communication: IT Challenges for Sustainability. Scalability, and Security in the Age of Digital Disruption, ISemantic 2020, 643–648 (2020). https://doi.org/10.1109/iSemantic50169.2020.9234291

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