A performance matrix for strategies to improve satisfaction among faculty members in higher education

Author:

Chen Shun-Hsing

Publisher

Springer Science and Business Media LLC

Subject

General Social Sciences,Statistics and Probability

Reference45 articles.

1. Andrisani P.: Job satisfaction among working women. Signs 3, 588–607 (1978)

2. Berry L.L., Zeithaml V. A., Parasuraman A.: Five imperatives for improving service quality. Sloan Manag. Rev. 31(4), 29–38 (1990)

3. Boyer E.L.: Scholarship Reconsidered: Priorities of the Professoriate Carnegie. Foundation for the Advancement of Teaching. Princeton, NJ (1990)

4. Chan, P.: Factors influencing job satisfaction of school teachers in Alor Kedah. Master Thesis, University Utara, Malaysia (1995)

5. Chase R.B.: Where does the customer fit in a service operation?. Harv. Bus. Rev. 56(6), 137–142 (1978)

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