The importance of service quality as an instrument for client customization: a methodological and practical approach within the hotel sector
Author:
Publisher
Springer Science and Business Media LLC
Subject
General Social Sciences,Statistics and Probability
Link
https://link.springer.com/content/pdf/10.1007/s11135-021-01198-4.pdf
Reference63 articles.
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3. Alegre, J., Grau, J.: Satisfaction and dissatisfaction with destination attributes: influence on overall satisfaction and the intention to return. Ann. Tour. Res. 37(1), 52–73 (2010)
4. Ali, F., Amin, M., Ryu, K.: The role of physical environment, price perceptions, and consumption emotions in developing customer satisfaction in Chinese resort hotels. J. Qual. Assur. Hosp. Tour. 17(1), 45–70 (2015). https://doi.org/10.1080/1528008x.2015.1016595
5. Anand, A., Bansal, G.: Predicting customer’s satisfaction (dissatisfaction) using logistic regression. Int. J. Math. Eng. Manage. Sci. 1(2), 77–88 (2016)
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