Applying a hidden Markov chain model in quality function deployment to analyze dynamic customer requirements
Author:
Publisher
Springer Science and Business Media LLC
Subject
General Social Sciences,Statistics and Probability
Link
http://link.springer.com/content/pdf/10.1007/s11135-007-9153-8.pdf
Reference16 articles.
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3. Chan L.K. and Wu M.L. (2002). Quality function deployment: a literature review. Eur. J. Oper. Res. 143: 463–497
4. Chan L.K. and Wu M.L. (2002–2003). Quality function deployment: a comprehensive review of its concepts and methods. Qual. Eng. 15(1): 23–35
5. Griffin A. and Hauser J. (1993). Voice of the customer. Mark. Sci. 12: 1–27
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