Using master tickets as a storage for problem-solving expertise-Reference-Cited by-同舟云学术

Using master tickets as a storage for problem-solving expertise

Published:1995 Issue: Volume: Page:328-340
ISSN:
Container-title:Integrated Network Management IV
language:
Short-container-title:

Author:

Dreo Gabi,Volta Robert

Publisher

Springer US

Link

http://link.springer.com/content/pdf/10.1007/978-0-387-34890-2_29

Reference15 articles.

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2. ANSI, Operations, Administration, Maintanance, and Provisioning (OAM, and P) - Extension to Generic Network Model for Interfaces between Operations Systems across Jurisdictional Boundaries to support Fault Management - Trouble Administration,T 1 M 1.5/92–01 R2, 1992.

3. H.-G. Hegering and S. Abeck, Integrated Network Management and System Management, Addison-Wesley, September 1994.

4. T.R. Hinrichs, Problem solving in open worlds, Lawrence Erlbaum Associates, 1992.

5. H.-G. Hegering, B. Neumair and M. Gutschmidt, “Cooperative Computing and Integrated System Management — A Critical Comparison of Architectural Approaches”, Journal of Network and Systems Management, 2 (3), October 1994.

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