1. Modelling and Simulation Perspective in Service Design;Intelligent Systems;2018
2. Modelling and Simulation Perspective in Service Design;Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry;2017
3. Experience from a Modelling and Simulation Perspective in Smart Transport Information Service Design;Lecture Notes in Business Information Processing;2016
4. A Value-Oriented Iterative Service Modeling Process;Lecture Notes in Business Information Processing;2012
5. Preliminary Discussions on Several Characteristics of Service Value;Technological Applications and Advancements in Service Science, Management, and Engineering;2012