1. H. Smith and P. Fingar, Business Process Management: The Third Wave (Meghan-Kiffer Press: Tampa, Fl, 2003).
2. P. Fingar and J. Bellini, The Real-Time Enterprise: Competing on Time with the Revolutionary Business SEx Machine (Meghan-Kiffer Press: USA, 2004).
3. M.A. Dumas, W.M.P. Van der Aalst and A.H.M. Hofstede, Process-aware Information Systems: Bridging People and Software through Process Technology (John Wiley & Sons, Inc., Hoboken, NJ, 2005).
4. M.J. Melenovsky, Business Process Management as a Discipline. Gartner Research, G00139856 (Gartner Inc., 2006),6.
5. T. Schurter, Let’s talk about BPM-what it really means (2007). http://www.bpmg.org/Zpost1759.php (Accessed May 16, 2007).