Service Innovationservice innovation and Customer Co-development-Reference-Cited by-同舟云学术

Service Innovationservice innovation and Customer Co-development

Published:2010 Issue: Volume: Page:561-577
ISSN:1865-4924
Container-title:Handbook of Service Science
language:
Short-container-title:

Author:

Edvardsson Bo,Gustafsson Anders,Kristensson Per,Witell Lars

Publisher

Springer US

Link

http://link.springer.com/content/pdf/10.1007/978-1-4419-1628-0_24

Reference31 articles.

1. Alam author , I. (2002). An exploratory investigation of user involvement in new service development. Journal of the Academy of Marketing Science, 30 (3), 250-261.

2. Anderson author , J. C., Narus author , J. A, & Rossu van author , W. (2006). Customer Value Propositions in Business Markets. Harvard Business Review, 84 (3), 90-99,

3. Chesbrough author , H. & Spohrer author , J. (2006). A Research Manifesto for Services Science, Communications of the ACM, 49 (7), 35-40.

4. Dabholkar author , P. (1990). How to Improve Perceived Service Quality by Improving Customer Participation, Developments in Marketing Science, B.J. Dunlap, (Ed.), Cullowhee, NC: Academy of Marketing Science, 483-87.

5. Edvardsson author , B., Gustafsson author , A., Johnson author , M. D. & Sandén author , B. (2000). New Service Development and Innovation in the New Economy. Studentlitteratur, Lund.

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