Toward a Science of Service Systems-Reference-Cited by-同舟云学术

Toward a Science of Service Systems

Published:2010 Issue: Volume: Page:157-194
ISSN:1865-4924
Container-title:Handbook of Service Science
language:
Short-container-title:

Author:

Spohrer James C.,Maglio Paul P.

Publisher

Springer US

Link

http://link.springer.com/content/pdf/10.1007/978-1-4419-1628-0_9

Reference138 articles.

1. Alter, S. (2008). Service system fundamentals: Work system, value chain, and life cycle. IBM Systems Journal, 47, 71–85.

2. Anderson, J. C., Kumar, N. & Narus, J. A. (2007). Value Merchants: Demonstrating and Documenting Superior Value in Business Markets. Harvard Business School Press. Cambridge, MA.

3. Ariely, D. (2008). Predictably Irrational: The Hidden Forces That Shape Our Decisions. Harper Collins. New York, NY.

4. Ark, B. van, Broersma, L. & den Hertog, P. (2003). Services Innovation, Performance and Policy: A Review. Research Series No. 6, Strategy, Research & International Co-operation Department, Ministry of Economic Affairs, The Hague.

5. Basole, R. C. & Rouse, W. B. (2008). Complexity of service value networks: Conceptualization and empirical investigation. IBM Systems Journal, 47(1), 53-70.

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