The History of Research on Consumer Well-Being and a Brief Reflection on the Concept
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Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-59144-0_1
Reference112 articles.
1. Aaker, D. A., & Day, G. S. (Eds.). (1971). Consumerism: Search for the consumer interest. The Free Press.
2. Anderson, R. E. (1973). Consumer dissatisfaction: The effect of disconfirmed expectancy on perceived product performance. Journal of Marketing Research, 10(1), 38–44. https://doi.org/10.1177/002224377301000106
3. Anderson, W. T., & Cunningham, W. H. (1972). The socially conscious consumer. Journal of Marketing, 36(3), 23–31. https://doi.org/10.1177/002224297203600305
4. Anderson, L., & Ostrom, A. L. (2015). Transformative service research: Advancing our knowledge about service and well-being. Journal of Service Research, 18(3), 243–249. https://doi.org/10.1177/1094670515591316
5. Anderson, L., & Xue, Y. (2022). Transformative service research: Where we are and moving forward at the collective level. In B. Edvardsson & B. Tronvoll (Eds.), The Palgrave handbook of service management. Palgrave Macmillan. https://doi.org/10.1007/978-3-030-91828-6_23
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