Author:
Karpen Ingo O.,Vink Josina,Trischler Jakob
Publisher
Springer International Publishing
Reference38 articles.
1. Argyris, C., & Schön, D. (1978). Organizational learning: A theory of action perspective. Addison Wesley Publishing.
2. Bitner, M. J., Ostrom, A. L., & Morgan, F. N. (2008). Service Blueprinting: A practical technique for service innovation. California Management Review, 50(3), 66–94.
3. Bjögvinsson, E., Ehn, P., & Hillgren, P. A. (2012). Design things and design thinking: Contemporary participatory design challenges. Design issues, 28(3), 101–116.
4. Buchanan, R. (2008). Introduction: Design and organizational change. Design Issues, 24(1), 2–9.
5. Calabretta, G., Gemser, G., & Karpen, I. O. (2016). Strategic design: Eight essential practices every strategic designer must master. BIS Publishers.