Understanding Consumers’ Continuance Intention Toward Self-service Stores: An Integrated Model of the Theory of Planned Behavior and Push-Pull-Mooring Theory-Reference-Cited by-同舟云学术

Understanding Consumers’ Continuance Intention Toward Self-service Stores: An Integrated Model of the Theory of Planned Behavior and Push-Pull-Mooring Theory

Published:2019 Issue: Volume: Page:149-164
ISSN:1865-0929
Container-title:Communications in Computer and Information Science
language:
Short-container-title:

Author:

Chuang Shan-Shan,Lai Hui-Min

Publisher

Springer International Publishing

Link

http://link.springer.com/content/pdf/10.1007/978-3-030-21451-7_13

Reference53 articles.

1. Meuter, M.L., et al.: Self-service technologies: understanding customer satisfaction with technology-based service encounters. J. Market. 6(3), 50–64 (2000)

2. Dabholkar, P.A.: Consumer evaluations of new technology-based self-service options: an investigation of alternative models of service quality. Int. J. Res. Market. 13(1), 29–51 (1996)

3. Rosenbaum, M.S., Wong, I.A.: If you install it, will they use it? understanding why hospitality customers take “technological pauses” from self-service technology. J. Bus. Res. 68(9), 1862–1868 (2015)

4. Weijters, B., et al.: Determinants and outcomes of customers’ use of self-service technology in a retail setting. J. Serv. Res. 10(1), 3–21 (2007)

5. Globerson, S., Maggard, M.J.: A conceptual model of self-service. Int. J. Oper. Prod. Manag. 11(4), 33–43 (1991)

Cited by 4 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Exploring User Behavior of mHealth Application: A Study of Determinants of Continuance Usage Intention;2023 11th International Conference on Cyber and IT Service Management (CITSM);2023-11-10

2. Exploring the hidden potential of Bali’s wellness tourism: Which factors encourage tourists to visit?;Cogent Social Sciences;2023-10-12

3. Investigating Multidimensional Factors Influencing Switching Intention on School Bus among Chinese Parents—A Push–Pull–Mooring Framework;Sustainability;2023-05-09

4. Are they willing to switch from non-driving to driving? An exploratory study among Chinese older people;Transportation;2022-03-21