Let’s Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service-Reference-Cited by-同舟云学术

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Let’s Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service

Published:2022 Issue: Volume: Page:142-153
ISSN:0302-9743
Container-title:The Transdisciplinary Reach of Design Science Research
language:
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Author:

Poser Mathis^ORCID,Wiethof Christina^ORCID,Banerjee Debayan^ORCID,Shankar Subramanian Varun^ORCID,Paucar Richard^ORCID,Bittner Eva A. C.^ORCID

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-031-06516-3_11

Reference58 articles.

1. Gupta, A.: 4 Key Tech Trends in Customer Service to Watch. https://www.gartner.com/smarterwithgartner/4-key-tech-trends-in-customer-service-to-watch (2021)

2. de Keyser, A., Köcher, S., Alkire, L., Verbeeck, C., Kandampully, J.: Frontline service technology infusion: conceptual archetypes and future research directions. JOSM 30, 156–183 (2019)

3. Servion: What Makes Emerging Technologies the Future of Customer Experience?. https://servion.com/blog/what-emerging-technologies-future-customer-experience/. (2018)

4. Huang, M.-H., Rust, R.T.: Artificial Intelligence in Service. J. Ser. Res. 21, 155–172 (2018)

5. Wilson, H.J., Daugherty, P.R.: Collaborative intelligence: humans and AI are joining forces. Havard Bus. Rev. 96, 115–123 (2018)

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1. A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study;Information Systems;2024-02

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