Explainable Artificial Intelligence (XAI) for Managing Customer Needs in E-Commerce: A Systematic Review

Author:

Tejasvi Koti,Vinya V. Lokeshwari,Padmaja Jagini Naga,Begum Ruqqaiaya,Jabbar M. A.

Publisher

Springer Nature Switzerland

Reference21 articles.

1. Khrais, L. T. (2020). Role of artificial intelligence in shaping consumer demand in E-commerce. Future Internet, 12, 226. https://doi.org/10.3390/fi12120226

2. Vilone, G., & Longo, L. (2020, Oct 12). Explainable artificial intelligence: A systematic review. arXiv:2006.00093v4 [cs.AI].

3. Arikan, Z. B. An introduction to explainable AI. https://www.mobiquity.com/insights/an-introduction-to-explainable-artifical-intelligence.

4. Netapp, Mike McNamara, netapp.com/blog/explainable-ai/#sub2–1.

5. Zhang, Y., Weng, Y., & Lund, J. (2022). Applications of explainable artificial intelligence in diagnosis and surgery. Diagnostics, 12, 237. https://doi.org/10.3390/diagnostics12020237

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