A Multi-criteria Framework for Evaluating Passenger Satisfaction in Thessaloniki Airport
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Publisher
Springer International Publishing
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-24294-6_10
Reference17 articles.
1. Ao, A., & So, F. (2018). Assessment of passengers’ satisfaction and service quality in Murtala Muhammed airport (MMA2), Lagos, Nigeria: Application of SERVQUAL model. Journal of Business and Hotel Management, 07(02), 188. https://doi.org/10.4172/2169-0286.1000188
2. Bellizzi, M. G., Eboli, L., Forciniti, C., & Mazzulla, G. (2018). Air transport passengers’ satisfaction: An ordered logit model. Transportation Research Procedia, 33, 147–154. https://doi.org/10.1016/j.trpro.2018.10.087
3. Bezerra, G. C. L., & Gomes, C. F. (2015). The effects of service quality dimensions and passenger characteristics on passengers overall satisfaction with an airport. Journal of Air Transport Management, 44–s45, 77–81. https://doi.org/10.1016/j.jairtraman.2015.03.001
4. Bezerra, G. C. L., & Gomes, C. F. (2016). Measuring airport service quality: A multidimensional approach. Journal of Air Transport Management, 53, 85–93. https://doi.org/10.1016/j.jairtraman.2016.02.001
5. Chen, J. K., Yu, Y., & Batnasan, J. (2015). Services innovation impact to customer satisfaction and customer value enhancement in airport. In Proceedings of PICMET ‘14 Conference: Portland International Center for Management of Engineering and Technology; Infrastructure and Service Integration (pp. 3344–3357). https://doi.org/10.1016/j.techsoc.2015.05.010
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