Intelligent Call Routing for Telecommunications Call-Centers-Reference-Cited by-同舟云学术

Intelligent Call Routing for Telecommunications Call-Centers

Published:2020 Issue: Volume: Page:316-328
ISSN:0302-9743
Container-title:Lecture Notes in Computer Science
language:
Short-container-title:

Author:

Jorge Sérgio^ORCID,Pereira Carlos^ORCID,Novais Paulo^ORCID

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-030-62362-3_28

Reference17 articles.

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2. Fly, A.: 5 Best Practices for AI- and Data-Driven Call Centers. https://towardsdatascience.com/5-best-practices-for-ai-and-data-driven-call-centers-647406b4234b. Accessed 7 June 2020

3. Hassan, R.S., Nawaz, A., Lashari, M.N., Zafar, F.: Effect of customer relationship management on customer satisfaction. Procedia Econ. Financ. 23(October 2014), 563–567 (2015)

4. Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence);D Carneiro,2015

5. Tundjungsari, V.: Business intelligence with social media and data mining to support customer satisfaction in telecommunication industry. Int. J. Comput. Sci. Electron. Eng. 1(1), 1–4 (2013)

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