Exploring Customer Awareness and Experience in Banks. A Case Study of UK Commercial vs Islamic Bank

Author:

Eleyan Derar,Hyams-Ssekasi Denis,Assaf Nafieh

Publisher

Springer International Publishing

Reference29 articles.

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2. Al Rayan Bank. https://www.alrayanbank.co.uk/useful-info-tools/islamic-finance/sharia-compliance/ Accessed 6 Apr 2020

3. Bowen, J., Chen, S.: The relationship between customer loyalty and customer satisfaction. Int. J. Contemp. Hosp. Manag. 13(5), 213–217 (2001)

4. British Banking Association: the benefits of banking (2013). https://www.bba.org.uk/news/reports/the-benefits-of-banking/#.XnoOxS2cbyg. Accessed 24 Mar 2020

5. Chaoprasert, C., Elsey, B.: Service quality improvement in Thai retail banking and its management Implications. ABAC J. 24(1), 47–66 (2004)

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