Factors of Trust Building in Conversational AI Systems: A Literature Review

Author:

Becker Cornelia,Fischer Mahsa

Publisher

Springer Nature Switzerland

Reference43 articles.

1. Ramlochan, S.: How AI is Transforming User Interfaces - The Conversation (2023). https://promptengineering.org/how-ai-is-transforming-user-interfaces-the-conversation/ . Accessed 30 Nov 2023

2. OECD: Artificial Intelligence in Society. OECD Publishing, Paris (2019)

3. American Psychological Association: trust. https://dictionary.apa.org/trust. Accessed 13 Nov 2023

4. Corritore, C.L., Kracher, B., Wiedenbeck, S.: On-line trust: concepts, evolving themes, a model. Int. J. Hum. Comput. Stud.Comput. Stud. (2003). https://doi.org/10.1016/S1071-5819(03)00041-7

5. Perez Garcia, M., Saffon Lopez, S.: Building trust between users and telecommunications data driven virtual assistants. In: Iliadis, L., Maglogiannis, I., Plagianakos, V. (eds.) Artificial Intelligence Applications and Innovations, vol. 519. IFIP Advances in Information and Communication Technology, pp. 628–637. Springer, Cham (2018)

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