Assessing Customer Service for Sustainable Micro, Small, and Medium Entrepreneurial Firms: Lessons from Ghana

Author:

Adom Kwame

Publisher

Springer Nature Switzerland

Reference67 articles.

1. Abdul-Nafiu, A. K. (2013). Assessing the major sources of finance to micro, small and medium-scale enterprises (MSMES) in Ghana. (A Case Study of Selected MSMEs in Kumasi) (Doctoral Dissertation, Department of Economics, Kwame Nkrumah University of Science and Technology).

2. Abdul-Rahman, L., Nketiah-Amponsah, E., & Gockel, C. (2019). Exploring customer satisfaction with mobile telecommunications services in Ghana: The role of customer service. Journal of African Business, 20(3), 375–391.

3. Abor, P. A., & Quartey, P. (2010). Issues in SME development in Ghana and South Africa. International Research Journal of Finance and Economics, 39, 218–228.

4. Abosede, A. J., Obasan, K. A., & Alese, O. J. (2016). Strategic management and Small and Medium Enterprises (SMEs) development: A review of the literature. International Review of Management and Business Research, 5(1), 315.

5. Adaletey, J. E., Almaamari, Q. A., & Oware, K. M. (2022). Entrepreneurship development of professionals. In MSMEs In Ghana. resmilitaris, 12(6), 902–918.

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