1. Alonso-Abad, J.M., López-Nozal, C., Maudes-Raedo, J.M., Marticorena-Sánchez, R.: Label prediction on issue tracking systems using text mining. Prog. Artif. Intell. 8(3), 325–342 (2019). https://doi.org/10.1007/s13748-019-00182-2
2. Baeza-Yates, R., Ribeiro-Neto, B.: Modern Information Retrieval. ACM press, New York (1999)
3. Brooke, J.: SUS: A “Quick and Dirty” usability scale. In: Jordan, P.W., Thomas, B., Weerdmeester, B.A., et al. (eds.) Usability Evaluation in Industry, pp. 189–194. Taylor & Francis, London (1996)
4. Chagnon, C., Trapp, A., Djamasbi, S.: Creating a decision support system for service classification and assignment through optimization. In: AMCIS 2017 Proceedings (2017)
5. Denny, M., Spirling, A.: Text preprocessing for unsupervised learning: why it matters, when it misleads, and what to do about it. Polit. Anal. 26, 168–189 (2018)