Author:
Heikkinen Sanna,Jäntti Marko,Saranto Kaija
Publisher
Springer International Publishing
Reference25 articles.
1. Agarwal, V., Ganesh, L.: Implementing quality healthcare strategies for improving service delivery at private hospitals in India. J. Health Manag. 19(1), 159–169 (2017)
2. Axelos: ITIL Foundation ITIL 4 Edition. The Stationary Office, UK (2020)
3. Barkai, O., Harison, E.: Preventive service management: towards pro-active improvement of service quality. Rev. Bus. Inf. Syst. 15, 19–30 (2011)
4. Blumberg, M., Cater-Steel, A., Rajaeian, M., Soar, J.: Effective organisational change to achieve successful ITIL implementation: lessons learned from a multiple case study of large Australian firms. J. Enterp. Inf. Manag. 496–516 (2019)
5. Bostrom, R.P., Heinen, J.S.: MIS problems and failures: a socio-technical perspective. part I: the causes. MIS Q. 1(3), 17–32 (1977)
Cited by
3 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献