Emergency Service Quality Assessment Using SERVQUAL and BWM
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Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-40328-6_10
Reference34 articles.
1. Duma, D., & Aringhieri, R. (2023). Real-time resource allocation in the emergency department: A case study. Omega (Westport), 117, 102844. https://doi.org/10.1016/J.OMEGA.2023.102844
2. Boyle, L. M., Marshall, A. H., & Mackay, M. (2022). A framework for developing generalisable discrete event simulation models of hospital emergency departments. European Journal of Operational Research, 302(1), 337–347. https://doi.org/10.1016/J.EJOR.2021.12.033
3. Taleb, M., Khalid, R., Ramli, R., & Nawawi, M. K. M. (2023). An integrated approach of discrete event simulation and a non-radial super efficiency data envelopment analysis for performance evaluation of an emergency department. Expert Systems with Applications, 220, 119653. https://doi.org/10.1016/J.ESWA.2023.119653
4. Im, D. D., et al. (2022). A quality measurement framework for emergency department care of psychiatric emergencies. Annals of Emergency Medicine. https://doi.org/10.1016/J.ANNEMERGMED.2022.09.007
5. Christ, M., Grossmann, F., Winter, D., Bingisser, R., & Platz, E. (2010). Modern triage in the emergency department. Deutsches Ärzteblatt International, 107(50), 892. https://doi.org/10.3238/arztebl.2010.0892
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