1. Abdullah, A.: The impact of electronic human resource management system quality on employee performance: a field study in the Jordan Telecom Group “Orange”. Unpublished master's thesis, Middle East University (2013)
2. Hammad, M., Al-Zeer, I.: Violence hidden in the commercials discourse on social media sociological reading. J. Palest. Ahliya Univ. Res. Stud. 2(1), 5–27 (2023)
3. Alali, A.: Total quality management. Dar Al-Yazoori for Publishing and Distribution, Amman (2008)
4. Al-Dawaila, A.: The impact of implementing e-service quality standards on customer satisfaction. J. Jordanian Bus. Adm., Jordan 5(10), e02690 (2017)
5. Alhawary, S., Alsmeran, W.: Impact of electronic service quality on customers satisfaction of Islamic banks in Jordan. Int. J. Acad. Res. Account. Financ. Manag. Sci. 7(1), 170–188 (2017)