Research Methods on the Contribution of Robots in the Service Quality of Hotels-Reference-Cited by-同舟云学术

Research Methods on the Contribution of Robots in the Service Quality of Hotels

Published:2020 Issue: Volume: Page:939-946
ISSN:2198-7246
Container-title:Strategic Innovative Marketing and Tourism
language:
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Author:

Belias Dimitrios

Publisher

Springer International Publishing

Link

http://link.springer.com/content/pdf/10.1007/978-3-030-36126-6_104

Reference25 articles.

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3. Pizam A, Ellis T (1999) Customer satisfaction and its measurement in hospitality enterprises. Int J Contemp Hosp Manag 11(7):326–339

4. Belias D (2020, in press) Robots on the tourist industry; a review for future research directions. Special Issue on: “Digital transformation in the tourism industry. Eur J Tour Res

5. Hsieh LF, Lin LH, Lin YY (2008) A service quality measurement architecture for hot spring hotels in Taiwan. Tour Manag 29(3):429–438

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