Ensuring Patient Satisfaction in the Emergency Department

Author:

Bonanno Julia,Patterson Rachel,Stankewicz Holly

Publisher

Springer International Publishing

Reference8 articles.

1. Trout A, Magnusson AR, Hedges JR. Patient satisfaction investigations and the emergency department: what does the literature say? Acad Emerg Med. 2000;7(6):695–709.

2. Abass G, Asery A, Al Badr A, AlMaghlouth A, AlOtaiby S, Heena H. Patient satisfaction with the emergency department services at an academic teaching hospital. J Family Med Prim Care. 2021;10(4):1718–25. https://doi.org/10.4103/jfmpc.jfmpc_8_20. Epub 2021 Apr 29.

3. Patient satisfaction—emergency department patient satisfaction surveys. An information Paper. ACEP. June 2011. https://www.acep.org/imports/clinical-and-practice-management/patient-satisfaction/.

4. HCAHPS: Patients’ Perspectives of Care Survey. https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS. Accessed 22 Sept 2022.

5. Arman D. Are you satisfied with your patient satisfaction scores. EM Resident. 17 Aug 2020. https://www.emra.org/emresident/article/edda-patient-satisfaction/.

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