Hospitality and Tourism Management: Adopting Lean Six Sigma, Achieving Service Excellence
Author:
Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-030-57694-3_11
Reference29 articles.
1. Al-Aomar R, Hussain M (2019) Exploration and prioritization of lean techniques in a hotel supply chain. Int J Lean Six Sigma 10(1):375–396. https://doi.org/10.1108/IJLSS-10-2017-0119
2. Alsmadi M, Almani A, Jerisat R (2012) A comparative analysis of lean practices and performance in the UK manufacturing and service sector firms. Total Qual Manag Bus Excell 23(3/4):381–396
3. Alzaydi ZM, Al-Hajla A, Nguyen B, Jayawardhena C (2018) A review of service quality and service delivery. Emerald Publishing Limited, Bradford
4. Amerson A, Parsons ECM (2018) Evaluating the sustainability of the gray-whale-watching industry along the Pacific coast of North America. J Sustain Tour 26(8):1362–1380. https://doi.org/10.1080/09669582.2018.1449848
5. Antony J (2004) Some pros and cons of six sigma: an academic perspective. TQM Mag 16(4):303–306
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