Abstract
AbstractThis chapter presents scope for agency as the fourth of five qualities that characterises well-functioning communication climates. Human agency engages with the past, responds to the present, and is directed towards the future. When individuals face situations where a verbal initiative can make a positive difference, their agency is formed by routines and scripts developed in the past and their plans, desires, and wishes for the future. Roald Nygård’s distinction between agent and pawn helps to clarify how self-understanding among group members can affect their decision-making and behaviour in critical quality moments. Scope for agency means that group members can provide constructive verbal responses to events that deviate from established routines and scripts.
Publisher
Springer International Publishing
Reference8 articles.
1. Deci, E. L. and R. M. Ryan (2012). Self-determination theory. Handbook of theories of social psychology, Vol. 1. Thousand Oaks, CA, Sage Publications Ltd: 416–436.
2. Emirbayer, M. and A. Mische (1998). “What is agency?” American Journal of Sociology 103(4): 962–1023.
3. Gordon, S., et al. (2012). Beyond the checklist: What else health care can learn from aviation teamwork and safety. Ithaca, NY, Cornell University Press.
4. Kelley, H. H. and J. L. Michela (1980). “Attribution theory and research.” Annual review of psychology 31(1): 457–501.
5. Kvalnes, Ø. (2017). Fallibility at work: Rethinking excellence and error in organizations. London, Palgrave Macmillan.