Examples of Issues with Chatbots Over the Last Few Years

Author:

Crowder James

Publisher

Springer Nature Switzerland

Reference14 articles.

1. Følstad A, Brandtzaeg PB (2017) Chatbots and the new world of HCI. Interactions 24(4):38–42. https://doi.org/10.1145/3085558

2. Følstad A, Brandtzaeg PB (2020) Users’ experiences with chatbots: findings from a questionnaire study. Qual User Exp 5:3

3. Følstad A, Kvale K (2016) Delightful or efficient? How service recovery affects customer experience. In: Service design geographies. Proceedings of the ServDes. 2016 conference, no 125. Linköping University Electronic Press, Linköping, Sweden, pp 40–52

4. Følstad A, Skjuve M (2019) Chatbots for customer service: user experience and motivation. In: Clark L, Cowan BR (eds) Proceedings of CUI 2019. ACM, New York, NY, pp 1–9

5. Arkin RC (1998) Behavior-based robotics. MIT Press, Boston

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