Affordance Actualization of Social Robots: Empirical Evidence from the Hotel Industry
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Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-72234-9_35
Reference32 articles.
1. Sarrica, M., Brondi, S., Fortunati, L.: How many facets does a “social robot” have? A review of scientific and popular definitions online. Inf. Technol. People 33, 1–21 (2019)
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3. Leung, X.Y., Zhang, H., Lyu, J., Bai, B.: Why do hotel frontline employees use service robots in the workplace? A technology affordance theory perspective. Int. J. Hosp. Manag. 108, 103380 (2023)
4. Ozturk, A.B., et al.: Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values. J. Hosp. Tour. Technol. 14, 780–801 (2023)
5. Tussyadiah, I., Park, S.: Consumer evaluation of hotel service robots. In: Stangl, B., Pesonen, J. (eds.) Information and Communication Technologies in Tourism 2018, pp. 308–320. Springer, Cham (2018)
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