1. Robson, C.: Real World Research: A Resource for Users of Social Research Methods in Applied Settings, 3rd edn. Wiley, Hoboken (2011)
2. Simon, H.: The Sciences of Artificial, 3rd edn. MIT Press, Cambridge (1996)
3. Gregor, S., Hevner, A.R.: Positioning and presenting design science research for maximum impact. MIS Q. 37(2), 337–355 (2013)
4. Vaishnavi, V., Kuechler, W.: Design Science Research Methods and Patterns: Innovating Information and Communication Technology. Auerbach Publications, Boca Raton (2015)
5. Henriques, T.A.: IT quality and organization development – using action research to promote employee engagement, leadership development, learning and organizational improvement. Ph.D. Dissertation in Information Science and Technology. ISCTE-IUL (2015)