Author:
Manarbek Gulden,Kondybayeva Saltanat
Publisher
Springer International Publishing
Reference36 articles.
1. Zhao X.: A Review on service quality and student satisfaction of higher education. In: Luo J. (eds.) Soft Computing in Information Communication Technology. Advances in Intelligent and Soft Computing, vol. 158. Springer, Berlin, Heidelberg (2012)
2. Lewis, B.R., Smith, A.M.: Customer Care in the Service Sector: The Customer’s Perspective, Financial Services Research Centre, Manchester School of Management, Manchester (1989)
3. Lewis, R., Booms, B.: The marketing aspect of service quality. Emerging perspectives on services marketing. American Marketing Association, Illinois, USA (1983)
4. Abdullah, F.: The development of HEdPERF: a new measuring instrument of service quality for the higher education sector. Int. J. Consum. Stud. 30(6), 569–581 (2006)
5. Abdullah, F.: Measuring service quality in higher education: three instruments compared. Int. J. Res. Method Educ. 29(1), 71–89 (2006)