1. Nonaka, I., Lewin, A.Y.: A dynamic theory of organizational knowledge creation. Organ. Sci. 5(1), 14–37 (1994)
2. Davenport, T., Jarvenpaa, S., Beers, M.: Improving knowledge work processes. Sloan Manag. Rev. 37, 53–66 (1996)
3. Castillo-Rojas, W., Medina Quispe, F., Molina, F.F.: Una Metodología para Procesos Data WareHousing Basada en la Experiencia. A Methodology for Data WareHousing Processes Based on Experience, vol. 26, pp. 83–103 (2018)
4. Mejía, J., Muñoz, M., Guillermo, R., Iván, E.T., Heltton, E.R., Jesús, M.G.: Knowledge extraction tacit for software process improvement in a governmental organization. In: 9th Iberian Conference on Information Systems and Technologies, pp. 1–7, IEEE Press, Barcelona (2014)
5. Muñoz, M., Mejía, J., García, J., Minero, J.J.: Introducing the process improvement in Higher Education Institutions. In: 10th Iberian Conference on Information Systems and Technologies, pp. 1–7, IEEE Press (2015)