1. Wu, J., Yu, H., Zhu, Y., Zhang, X.: Impact of artificial intelligence recommendation on consumers’ willingness to adopt. J. Manage. Sci. 33(05), 29–43 (2020)
2. Wu, J., Zhu, Y., Liu, Y., Liang, J.: Research on inducement, psychological mechanism and boundary of the aversion effect of intelligent customer service. Nankai Bus. Rev., 1–23 (2023)
3. http://kns.cnki.net/kcms/detail/12.1288.f.20220629.1011.008.html
4. Wang, H., Xie, T., Zhan, C.: The negative impact of personification of intelligent customer service avatar in the context of service failure: the mediating mechanism of disgust. Nankai Bus. Rev. 24(04), 194–206 (2021)
5. Wu, W., Xiang, D., Li, Y.: Factors influencing intention to use chatbot in E-commerce - a Study mixed SEM and fsQCA methods. J. Chongqing Univ. Technol. (Soci. Sci.), 1–17 (2023)