Building Experience Management Body of Knowledge: Responding to the Challenge-Reference-Cited by-同舟云学术

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Building Experience Management Body of Knowledge: Responding to the Challenge

Published:2023 Issue: Volume: Page:208-220
ISSN:0302-9743
Container-title:Cross-Cultural Design
language:
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Author:

Li Manhai,Zhou Yixuan,Huang Lianyu,Wu Haiwei

Publisher

Springer Nature Switzerland

Link

https://link.springer.com/content/pdf/10.1007/978-3-031-35939-2_16

Reference14 articles.

1. Pine, B.J., Gilmore, J.H.: Welcome to the Experience Economy, vol. 76, no. 4, pp. 97–105 . Harvard Business Review (1998). https://doi.org/10.1080/00076799800000334

2. Margaret Rouse. customer experience management [EB/OL]. https://searchcustomerexperience.techtarget.com/definition/customer-experience-management-CEM-or-CXM. 2021–10–01

3. Peterme. Interface Design [EB/OL]. https://peterme.com/index112498.html 1998–09–24, 2019–09–05

4. William, L.: The Pocket Universal Principles of Design: 150 Essential Tools for Architects, Artists, Designers, Developers, Engineers, Inventors, and Managers (2015)

5. Gartner. Customer Experience Management [EB/OL]. https://www.sas.com/en_us/insights/marketing/customer-experience-management.html 2021–10–01

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