Towards Effective Conversational Agents: A Prototype-Based Approach for Facilitating Their Evaluation and Improvement

Author:

Heuer Marvin,Lewandowski Tom,Kučević Emir,Hellmich Jannis,Raykhlin Michael,Blum Stefan,Böhmann Tilo

Publisher

Springer Nature Switzerland

Reference53 articles.

1. Schuetzler, R.M., Grimes, G.M., Giboney, J.S.: An investigation of conversational agent relevance, presence, and engagement. In: Americas Conference on Information Systems (AMCIS), Cancun, Mexico (2018)

2. Lewandowski, T., Grotherr, C., Böhmann, T.: Managing artificial intelligence systems for value co-creation: the case of conversational agents and natural language assistants. In: Edvardsson, B., Tronvoll, B. (eds.) The Palgrave Handbook of Service Management, pp. 945–966. Palgrave Macmillan, Cham (2022). https://doi.org/10.1007/978-3-030-91828-6_45

3. Reinkemeier, F., Gnewuch, U.: Designing effective conversational repair strategies for chatbots. In: European Conference on Information Systems (ECIS), Timisoara, Romania (2022)

4. Diederich, S., Brendel, A.B., Kolbe, L.M.: On Conversational agents in information systems research: analyzing the past to guide future work. In: International Conference on Wirtschaftsinformatik (WI), Siegen, Germany (2019)

5. Zierau, N., et al.: Towards developing trust-supporting design features for AI-based Chatbots in customer service. In: International Conference on Information Systems (ICIS). A Virtual Conference (2020)

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