Rethinking Interaction with Conversational Agents: How to Create a Positive User Experience Utilizing Dialog Patterns

Author:

Heuer Marvin,Lewandowski Tom,Weglewski Joffrey,Mayer Tom,Kubicek Max,Lembke Patrick,Ortgiese Simon,Böhmann Tilo

Publisher

Springer Nature Switzerland

Reference60 articles.

1. Castillo, D., Canhoto, A.I., Said, E.: The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective. Serv. Ind. J. 40(13–14), 900–925 (2020)

2. Zierau, N., et al.: Towards developing trust-supporting design features for AI-based chatbots in customer service. In: International Conference on Information Systems (ICIS). A Virtual Conference (2020)

3. Corea, C., Delfmann, P., Nagel, S.: Towards intelligent chatbots for customer care-practice-based requirements for a research agenda. In: Hawaii International Conference on System Sciences (HICSS). A Virtual Conference, pp. 5819–5828 (2020)

4. Zierau, N., et al.: The anatomy of user experience with conversational agents: a taxonomy and propositions of service clues. In: International Conference on Information Systems. A Virtual Conference (2020)

5. Gnewuch, U., Morana, S., Maedche, A.: Towards designing cooperative and social conversational agents for customer service. In: International Conference on Information Systems (ICIS), Seoul, South Korea (2017)

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3