1. J. World Health Org. (2020)
2. Al-Maamari, Q.A., Hashemi, A., Aljamrh, B.A., Al-Harasi, A.H.: The relationship between total quality management practices and individual readiness for change at petroleum exploration and production authority in Yemen. Int. J. Bus. Industr. Mark. 6(2), 48–55 (2017)
3. Nguyen, T.L.H., Nagase, K.: The influence of total quality management on customer satisfaction. Int. J. Healthc. Manag. 12(4), 277–285 (2019)
4. Chowdhury, A.H.M., Alam, M.Z., Habib, M.M.: Supply chain management practices in services industry: an empirical investigation on some selected services sector of Bangladesh. Int. J. Supply Chain Manag. 6(3), 152–162 (2017)
5. Tao, D., Lerouge, C., Smith, K.J., De Leo, G.: Defining information quality into health websites: a conceptual framework of health website information quality for educated young adults. JMIR Hum. Fact. 4(4), E6455 (2017)