Analysis of Citizen Satisfaction in Municipal Services
Author:
Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-43733-5_26
Reference21 articles.
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3. Kopalle, P., Lehmann, D.: Strategic management of expectations: the role of disconfirmation sensitivity and perfectionism. J. Mark. Res. 38(August), 386–394 (2001)
4. Beeri, I., Uster, A., Vigoda-Gadot, E.: Does performance management relate to good governance? A study of its relationship with citizens’ satisfaction with and trust in Israeli Local Government. Public Perform. Manag. Rev. 42(2), 241–279 (2019)
5. Brans, M., Hondeghem, A.: Competency frameworks in the Belgian governments: causes. Construc. Contents. Public Admin. 83(4), 823–837 (2005)
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