1. Chowdhury, M.M.H., Quaddus, M.A.: A multi-phased QFD based optimization approach to sustainable service design. Int. J. Prod. Econ. 171, 165–178 (2016). https://doi.org/10.1016/j.ijpe.2015.09.023
2. Dong-mei, Y.: How to construct the medical enterprise culture. Acad. J. Guangdong Coll. Pharm. 04, 429–430 (2005)
3. Honglei, L., Jianli, L.: Research on the user experience-based context of business model: toward a value creation & delivery perspective. Foreign Econ. Manag. 42, 20–37 (2020). https://doi.org/10.16538/j.cnki.fem.20200507.102
4. Kimita, K., Yoshimitsu, Y., Shimomura, Y., Arai, T.: A customers’ value model for sustainable service design. In: International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, pp 77–85 (2008)
5. Stickdorn, M., Schneider, J., Andrews, K., Lawrence, A.: This is Service Design Thinking: Basics, Tools, Cases. Wiley, Hoboken (2011)