Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective-Reference-Cited by-同舟云学术

Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective

Published:2020 Issue: Volume: Page:164-178
ISSN:0302-9743
Container-title:Lecture Notes in Computer Science
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Author:

Scholta Hendrik,Halsbenning Sebastian,Distel Bettina,Becker Jörg

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-030-57599-1_13

Reference37 articles.

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2. Anastasopoulou, K., Kokolakis, S.: Exploring citizens’ intention to use e-government services: the role of cultural bias. Int. J. Electron. Gov. 6, 3–19 (2013)

3. Belanche, D., Casaló, L.V., Flavián, C.: Integrating trust and personal values into the technology acceptance model: the case of e-government services adoption. Cuad. Econ. y Dir. la Empres. 15, 192–204 (2012)

4. Rana, N.P., Dwivedi, Y.K.: Citizen’s adoption of an e-government system: validating extended social cognitive theory (SCT). Gov. Inf. Q. 32, 172–181 (2015)

5. Klischewski, R., Lessa, L.: Sustainability of e-government success: an integrated research agenda. In: Gil-Garcia, J.R. (ed.) E-Government Success Factors and Measures: Theories, Concepts, and Methodologies, pp. 104–123. IGI Global (2013)

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