Understanding How Visitors Interact with Voice-Based Conversational Systems

Author:

Candello Heloisa,Barth Fabrício,Carvalho Eduardo,Cotia Ruy Alves Guimarães

Publisher

Springer International Publishing

Reference22 articles.

1. Suchman, L.: Plans and Situated Actions: The Problem of Human-Machine Communication. Cambridge University Press, Cambridge (1987)

2. Porcheron, M., Joel, E., Sarah, S.: “Do animals have accents?”: Talking with Agents in Multi-party Conversation. University of Notthingham, Notthingham (2016)

3. Moore, R.: Ethnomethodology and Conversation Analysis: Empirical Approach es to the Study of Digital Technology in Action. The SAGE Handbook of Digital Technology Research. Sage (2013)

4. Yamazaki, K., et al.: Revealing Gauguin: engaging visitors in robot guide’s explanation in an art museum. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 1437–1446. Boston (2009)

5. Garfinkel, H.: Studies in Ethnomethodology. Prentice-Hall, Upper Saddle River (1967)

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