Analysis of Working Conditions and Modeling of Activity Algorithms for Contact-Center Operators-Reference-Cited by-同舟云学术

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Analysis of Working Conditions and Modeling of Activity Algorithms for Contact-Center Operators

Published:2021 Issue: Volume: Page:121-128
ISSN:2194-5357
Container-title:Advances in Intelligent Systems and Computing
language:
Short-container-title:

Author:

Lavrov Evgeniy^ORCID,Paderno P.^ORCID,Siryk O.^ORCID,Burkov E.^ORCID,Kosianchuk S.,Bondarenko N.,Kyzenko V.

Publisher

Springer International Publishing

Link

https://link.springer.com/content/pdf/10.1007/978-3-030-66937-9_14

Reference22 articles.

1. Sherstneva A, Sherstneva O (2018) The generalized model development for call center functioning. In: 2018 XIV International scientific-technical conference on actual problems of electronics instrument engineering (APEIE), Novosibirsk, pp 281–284. https://doi.org/10.1109/apeie.2018.8545299

2. Annisa NN, Sensuse DI, Wilarso I (2018) Knowledge base model for call center department: a literature review. In: 2018 International conference on information technology systems and innovation (ICITSI), Bandung-Padang, Indonesia, pp 242–247. https://doi.org/10.1109/icitsi.2018.8696042

3. Bloomfield R, Lala J (2013) Safety-critical systems. The next generation. In: IEEE security & privacy, vol 11, no 4, pp 11–13

4. Mary GMJ, Munipriya P (2011) Health monitoring of IT industry people. In: 2011 3rd international conference on electronics computer technology, Kanyakumari, pp 144–148. https://doi.org/10.1109/icectech.2011.5941875

5. Rashid O, Qamar AM, Khan S, Ambreen S (2019) Intelligent decision making and planning for call center. In: 2019 International conference on computer and information sciences (ICCIS), Sakaka, Saudi Arabia, pp 1–6

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3. Mathematical Models and Decision Support System for the Efficiency and Ergonomic Quality of IT Service Management Systems;2021 IEEE 8th International Conference on Problems of Infocommunications, Science and Technology (PIC S&T);2021-10-05

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