Study on Customer Comfort as a Behavioral Construct Between Service Quality and Customer Satisfaction in Light of Digital Transformation. A Case of Jordan

Author:

Azzam ZakariaORCID,Salman Rawan,Allan Mahmoud,Farsi Suhad

Publisher

Springer Nature Switzerland

Reference27 articles.

1. Agyapong, G.: The effect of service quality on customer satisfaction in the utility industry – a case of Vodafone (Ghana). Int. J. Bus. Manage. 6(5), 203–210 (2010)

2. Atiyah, L.: Impact of service quality on customer satisfaction. Aust. J. Basic Appl. Sci. 11(5), 20–28 (2017)

3. Al-Medabesh, A.: Customer comfort as a marketing construct in the relationship between the dimension of quality banking services and customer satisfaction. Unpublished Master thesis, Jezan University–Kingdome of Saudi Arabia (2015)

4. Wang, C., Liao, H.: Effects of service recovery on customer satisfaction and relationship retention in catering industry. Master thesis, Department of Food and Beverage Management, Mackay Junior College of Medicine, Nursing and Management, Taiwan, ROC (2014)

5. Gray, B.: The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry. S. Afr. J. Bus. Manage. 35, 27–37 (2004)

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