Exploring the Factors Affecting the Service Quality of Online Shopping Applications: An Empirical Study

Author:

Lončarić Laura,Višnjić Matej,Orehovački TihomirORCID

Publisher

Springer Nature Switzerland

Reference19 articles.

1. Al Karim, R.: Customer satisfaction in online shopping: a study into the reasons for motivations and inhibitions. IOSR J. Bus. Manag. 11(6), 13–20 (2013)

2. Bucko, J., Kakalejčík, L.: Website usability and user experience during shopping online from abroad. E. M. Ekon. Manag. 21(3), 205–219 (2018)

3. Deyalage, P.A., Kulathunga, D.: Exploring key factors for customer satisfaction in online shopping: a systematic literature review. Vidyodaya J. Manag. 6(1), 163–190 (2020)

4. Finn, A., Wang, L., Frank, T.: Attribute perceptions, customer satisfaction and intention to recommend e-services. J. Interact. Mark. 23(3), 209–220 (2009)

5. Hair, J.F., Risher, J.J., Sarstedt, M., Ringle, C.M.: When to use and how to report the results of PLS-SEM. Eur. Bus. Rev. 31(1), 2–24 (2019)

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